Our CQC Rating

The Care Quality Commission (CQC) is the independent regulator of health and social care in England. When you choose a home care provider, the CQC rating is your most reliable guide to whether that provider is safe, effective, and well-run. Amari Care Services is CQC registered (provider ID: 1-1999650632) and rated Good across all inspection areas.

What Is the CQC?

The Care Quality Commission is the independent regulator of health and social care services in England. Every home care provider in England must be registered with the CQC before they can legally deliver personal care.

The CQC inspects services against fundamental standards laid out in the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. These standards cover everything from the safety and suitability of staff to the quality of care planning and the leadership of the organisation.

CQC inspections are carried out by trained inspectors who visit the service, speak with clients and their families, interview staff, and review documentation. The resulting report is published publicly so that anyone choosing a care provider can make an informed decision.

Our Latest Inspection: Rated Good

Amari Care Services has been rated Good by the CQC. This rating confirms that our home care services in Lowestoft meet the high standards expected by the regulator across all five key areas of inspection.

Our CQC registration number is 1-1999650632. You can view our full inspection report on the CQC website at any time. We believe in complete transparency.

We do not treat inspection as a one-off event. Our approach to compliance is continuous, with ongoing internal audits, staff training, and quality monitoring designed to ensure we are always inspection-ready.

What “Good” Means for You

A CQC rating of Good means that our service meets the fundamental standards of quality and safety. For you and your family, it provides independent assurance that:

• Your care will be delivered safely, with proper risk assessments and safeguarding procedures in place.
• The care you receive will be effective, based on evidence-based practice and delivered by trained professionals.
• Our carers are genuinely caring, treating every client with dignity, respect, and compassion.
• We are responsive to your individual needs, preferences, and feedback.
• Our service is well-led, with clear leadership, strong governance, and a culture of continuous improvement.

Our rating reflects a service that consistently delivers quality care. Our ambition is to exceed this standard at every opportunity.

The Five Key CQC Questions

The CQC assesses every care provider against five key questions. Here is how Amari Care Services performs in each area.

Are Services Safe?

We ensure safety through enhanced DBS checks for every carer, comprehensive risk assessments, robust medication management procedures, and clear safeguarding policies. Every incident is reported, investigated, and used as a learning opportunity. Read more on our Safeguarding page.

Are Services Effective?

Our carers complete the Care Certificate (16 core modules) before their first client visit. We provide ongoing training through our digital platform. Care plans are personalised and regularly reviewed to ensure they meet changing needs. Learn more about our Training and Development approach.

Are Services Caring?

Our high family satisfaction ratings and recognition as a trusted provider in Lowestoft speak to the compassion and dedication of our care team. Every interaction is guided by our commitment to treat each person with dignity, respect, and genuine warmth.

Are Services Responsive?

Every client has a personalised care plan developed in partnership with them and their family. We conduct regular reviews, welcome feedback, and have a clear complaints procedure to ensure concerns are addressed promptly.

Are Services Well-Led?

Stef Clark RMN, our Registered Manager, oversees all care delivery, supported by a fully digitalised care system. We have clear governance policies, regular audits, and a culture that encourages openness, learning, and continuous improvement.

How We Stay Inspection-Ready

Many providers treat CQC compliance as a periodic exercise. We operate differently. Our governance framework ensures we are inspection-ready at all times.

This means maintaining accurate, up-to-date records for every client and carer. Stef Clark RMN conducts regular internal audits covering care plan quality, medication records, staff training compliance, and safeguarding documentation. We track key performance indicators that directly align with CQC expectations.

Every carer receives regular spot checks where their practice is observed and assessed. Feedback is given immediately, and any areas for development are addressed through targeted training. We actively seek client and family feedback through satisfaction surveys, care plan reviews, and our digital platform.

Being CQC Rated Good is not a destination. It is a standard we work to maintain and exceed through daily practice. Read more about our comprehensive Quality Assurance Process.