Governance and Compliance

Amari Care Services Governance Framework

Amari Care Services’s home care governance in Lowestoft, Suffolk ensures every aspect of our service meets the highest regulatory and ethical standards. We believe transparent governance is not just a legal requirement — it is the foundation of trust when families choose a care provider for someone they love.

As a CQC-registered and CQC-rated Good home care provider, we hold ourselves accountable to rigorous standards of safety, quality, and professionalism. This page provides an overview of our governance structure and links to each of our detailed policies.

Our Regulatory Framework

Amari Care Services operates under a comprehensive regulatory framework designed to protect the people we support and ensure consistently high standards of care delivery.

Our governance structure is built on four pillars:

1. Regulatory compliance with the Care Quality Commission (CQC)
2. Adherence to national legislation including the Care Act 2014 and the Health and Social Care Act 2008
3. Our own internal quality standards that often exceed minimum requirements
4. Regular review and continuous improvement guided by feedback from families and professionals

Every policy and procedure we maintain has been developed with input from Stef Clark RMN, our Registered Manager, care professionals, and the families we serve. We review and update these documents regularly to reflect changes in legislation, best practice, and feedback from our clients.

CQC Registration and Rating

Amari Care Services is registered with the Care Quality Commission under registration number 1-1999650632. The CQC is the independent regulator of health and social care in England, and registration confirms that we meet the fundamental standards of quality and safety required by law.

We are proud to hold a CQC rating of Good, reflecting our commitment to delivering safe, effective, caring, responsive, and well-led services. You can read more about what this rating means on our dedicated CQC Rating page.

Governance Policies & Procedures

Transparency matters. We publish our key policies so that clients, families, and professionals can understand exactly how we operate. Each policy page provides detailed information about our approach.

Safety & Compliance

• CQC Rating — Our latest CQC inspection results and what they mean for your care.
• Safeguarding — Our commitment to protecting vulnerable adults from harm and abuse.
• DBS Enhanced Checks — How we ensure every carer is thoroughly vetted before working with your loved one.
• Care Procedures — How we manage medication, health monitoring, and clinical care.

Training & Quality

• Training & Professional Development — Care Certificate qualifications and ongoing professional development for every carer.
• Quality Assurance — How we monitor, measure, and continuously improve the quality of our care.

Openness & Accountability

• Complaints Procedure — How to raise a concern or make a complaint, and what we do about it.
• Duty of Candour — Our commitment to being open and honest if something goes wrong.
• Whistleblowing — How staff can raise concerns safely and without fear of retaliation.
• Anti-Bullying — Zero tolerance of bullying and harassment.

Data & Privacy

• Data Protection & Privacy — How we collect, use, and protect your personal information under GDPR.

Staff Accountability and Quality Assurance

Good governance starts with the people who deliver care. Before any carer attends their first visit, they complete the Care Certificate covering all 16 core standards. They also hold an enhanced DBS check with Adults Barred List verification. These are non-negotiable requirements that protect the people we support.

Beyond initial checks, every carer receives regular supervision, unannounced spot checks, and annual appraisals. Stef Clark RMN, our Registered Manager, reviews performance data, incident reports, and client feedback to identify areas for improvement. If a concern is raised, we investigate promptly and take appropriate action.

We also maintain clear escalation pathways. Any member of staff can raise a concern through our whistleblowing policy without fear of retaliation. Safeguarding alerts are reported to the local authority and the CQC within required timeframes. Our incident log is reviewed regularly at management level.

Read more about our approach on our Quality Assurance page.

Continuous Improvement and Learning

Quality assurance is woven into everything we do at Amari Care Services. It is not a one-off exercise or a response to inspection — it is a continuous cycle of monitoring, feedback, and improvement.

We conduct regular care plan reviews, client satisfaction surveys, carer spot checks, and internal audits. We track key performance indicators and every complaint and incident is analysed for learning opportunities. Our commitment to the only branch in the group offering nurse-led care, PEG feeding, stoma, wound and catheter care reflects the quality culture that runs through our entire organisation.