Why Choose Amari Care Services?

What sets us apart from other home care providers in Lowestoft — from our training to our transparency to the people behind every decision.

When a loved one needs support at home, choosing the right home care provider is one of the most important decisions your family will make. You want to know that the person walking through your door is properly trained, genuinely caring, and backed by a company that holds itself to the highest standards. That is exactly what Amari Care Services delivers.

We are a Lowestoft-based home care company rated Good by the Care Quality Commission (CQC registration 1-1999650632), recognised as a Top 20 Home Care Group 2025, and trusted by real families who have rated us 9.3/10 across 10 verified reviews. But ratings only tell part of the story. Here is what truly sets us apart.

The Amari Care Services Difference

Many home care providers in Lowestoft and nearby areas offer similar services on paper. The difference is in how those services are delivered, and that comes down to the people, the training, the systems, and the values behind the care. We built Amari Care Services around four commitments that most providers do not make:

  1. We fund nationally recognised qualifications for every carer, not just the legal minimum. Every carer starts with the Care Certificate (16 modules) before their first visit, and we fund NVQ Level 2 and Level 3 qualifications throughout their employment.
  2. We use fully digital care management (OpenPass platform) so nothing falls through the cracks and families stay informed in real time about every visit, task, and care decision.
  3. We cover costs others pass on. Enhanced DBS checks, vehicle insurance, training costs—these are funded by us, not by carers or families. We believe in fair responsibility and fair pay.
  4. We train before the first visit. Every carer is fully trained and prepared before they meet your parent. You do not have to wonder if they know what they are doing.

These are not marketing promises. They are operational commitments that cost us more to deliver. We make them because they result in better care, safer clients, more confident families, and less staff turnover. That stability directly benefits the people we serve.

Fully Digitised Care You Can Actually Trust

We have invested in a secure digital care platform (OpenPass) that transforms the way care is coordinated and delivered. Every member of our care team carries a mobile device that provides real-time access to care plans, visit schedules, medication records and client notes. But more importantly: it means you, the family member, stay connected.

What This Means for Your Family

  • Nothing gets missed. Every visit is logged digitally with accurate times, completed tasks and any observations. If a carer notices a change in your parent’s condition, it is recorded immediately and flagged to our office.
  • Care plans stay current. When needs change—and they will—updates are made centrally and pushed to every carer instantly. No more relying on paper notes left on the kitchen worktop.
  • Continuity is built in. When a different carer covers a visit, they arrive fully briefed. They know your parent’s preferences, routines and medical requirements before they walk through the door.
  • Family transparency. You have real-time visibility into care. You see when carers arrived, what they helped with, and any health observations. That visibility is powerful peace of mind.

This technology is not a replacement for human connection. It is a tool that frees our carers to focus on what matters most: being present, attentive and genuinely caring.

Real Training, Real Qualifications

Training is the single biggest investment we make at Amari Care Services. It is what separates us from providers who offer only the statutory minimum.

Care Certificate Before the First Visit

Every new carer completes the Care Certificate (16 core modules) before they attend their first client visit. This includes safeguarding adults, person-centred care, infection prevention, duty of care, communication and more. When our carers walk through your parent’s door for the first time, they are already qualified and prepared. You do not have to wonder whether they know what they are doing.

NVQ Level 2 and Level 3 Qualifications—Funded by Us

We fund nationally recognised NVQ Level 2 and Level 3 qualifications in Health and Social Care for every member of our team. These are substantial qualifications that take months to complete and cover everything from care planning to clinical awareness to person-centred support. Many care companies in Suffolk do not offer funded qualifications. Some charge their carers for training. We believe that investing in our people is investing in the quality of care your parent receives, and we will never compromise on that.

Dementia Friends Certification and Ongoing Development

All of our carers are certified Dementia Friends through the Alzheimer’s Society programme. For those delivering dementia care, we provide additional ongoing training in communication, behavioural understanding and person-centred support for people living with dementia. If your parent is living with dementia, this specialist training truly makes a difference in the quality of daily interaction and understanding.

Continuous Professional Development

Training does not stop after induction. Our team accesses continuous professional development through digital training modules, regular face-to-face sessions and one-to-one supervision. Whether it is medication management, moving and handling, or complex care, our carers are always learning and improving. Learn more about our team and training approach.

Your Family Stays Connected

One of the biggest worries families have is feeling out of the loop. When you cannot be there every day, you want to know that your parent is safe, well and receiving the care they need. At Amari Care Services, we prioritise genuine family communication:

  • Regular updates from our care team, so you always know how things are going.
  • Digital visit records that log arrival times, tasks completed and carer observations.
  • A named point of contact at our office who knows your parent’s situation and can answer questions quickly.
  • 24/7 telephone support on 01502 537 293, because concerns do not only arise during office hours.

We also actively encourage families to share feedback. Our complaints and compliments procedure means your voice is always heard, and we genuinely act on what you tell us.

Award-Winning, CQC Rated Good

Trust should be earned, not assumed. Here is the independent evidence that Amari Care Services delivers on its promises:

CQC Rated Good

Our most recent inspection by the Care Quality Commission rated Amari Care Services as Good across all assessed categories. The CQC is the independent regulator of health and social care in England, and their assessment covers safety, effectiveness, caring, responsiveness and leadership. Our registration number is 1-1999650632. You can verify our full report on the CQC website.

Top 20 Home Care Group 2025

Homecare.co.uk, the UK’s leading home care review platform, named Amari Care Services as a Top 20 Home Care Group for 2025. This award is based entirely on verified reviews from the families we serve. It is not a self-promotional award. It is families voting with their experience.

9.3 Out of 10 Family Rating

Across 10 verified family reviews on Homecare.co.uk, families have rated Amari Care Services 9.3 out of 10. This is not a curated selection of positive feedback. These are independent, verified reviews from real families across Lowestoft and nearby areas. When dozens of families give consistent ratings, that is not luck. That is consistency.

the only branch in the group offering nurse-led care, PEG feeding, stoma, wound and catheter care

We are trusted by NHS services and local healthcare teams because of the clinical standards and reliability we maintain every day. Being selected to deliver NHS-referred care reflects the high standards and professional accountability that define Amari Care Services.

Real Living Wage Employer

We are a certified Real Living Wage Employer through the Living Wage Foundation. This means every carer receives the independently calculated rate based on the real cost of living—not the government minimum. We also fund enhanced DBS checks, vehicle insurance, and qualifications for every carer. These are costs that many providers pass on to their staff or simply do not offer. Paying our carers properly reduces turnover, improves morale, and means the people caring for your parent are valued, supported and committed to staying long term. That stability directly benefits the families we serve.

Ready to See the Difference?

If you are considering home care for your parent, we would welcome the chance to show you why families across Lowestoft choose Amari Care Services. Our care advisers are here to listen, answer your questions and help you understand your options, with no obligation, no jargon and no pressure.

Call us: 01502 537 293 (Mon–Fri, 9am–5pm)
Email: hello@{brand|lower}.co.uk

You can also read about our approach to care or meet our team. We are here when you need us, because supporting your parent is supporting your whole family.

Amari Care Services. Nexen Building, Riverside Road, Lowestoft NR33 0TU. CQC Registration: 1-1999650632.