Our Team

Every family that trusts us with their loved one’s care deserves to know exactly who is behind it. Not a call centre. Not a faceless agency. Real people, in Lowestoft, who answer the phone, write the care plans, oversee every decision, and make sure your parent is safe.

Your Care Delivery Team

These people run your care day to day. They write your care plan, choose your carers, schedule every visit, and are your first point of contact whenever you need something.

Stef Clark RMN

Registered Manager & Registered Mental Health Nurse

30+ years years in domiciliary care

Stef Clark RMN brings 30+ years years of domiciliary care experience, including qualifications in Registered Mental Health Nurse (RMN) with specialist training in clinical care, dementia, and complex needs and personal accountability for the quality and safety of every care package we deliver. Stef Clark RMN is named on our CQC registration — which means Stef Clark RMN is personally accountable for the standard of care we maintain. Stef Clark RMN oversees every care plan, leads our team of 40 carers, and is the person the CQC inspector speaks to when they visit. When care needs arise outside office hours, our 24/7 support team reaches out to Stef Clark RMN for oversight and guidance.

Our Wider Leadership Team

Behind Stef Clark RMN is a dedicated team managing recruitment, training, coordination, digital systems, family communication and 24/7 support. Each person is committed to making sure nothing falls through the cracks and that every family feels supported from day one.

Our team members are trained in person-centred care, family communication, safeguarding, and risk management. Many have worked in care for over a decade. When you call Amari Care Services, you are calling people who genuinely understand what it means to care for an ageing parent—because many of us are doing it in our own families too.

Our Carers Are the Heart of Everything We Do

Our business is nothing without the brilliant carers who go out day and night, in all weathers, to look after, support and care for Lowestoft clients. They are the ones who arrive with a smile at 7am, help your parent get dressed, make sure they take their medication, and sit with them when they just need someone there. They are the heart of Amari Care Services.

They are dedicated, kind, patient, and compassionate. Every single one of them is trained to the Care Certificate standard, enhanced DBS checked, fully insured, and supported with ongoing professional development throughout the year. They do not just turn up and go through the motions — they build genuine relationships with the people they care for.

We do not use agency staff. We do not send strangers. When you choose Amari Care Services, your parent gets a small, consistent team of familiar faces — people who know their name, know how they take their tea, and notice the little things that make them smile. We pay our carers competitively because they deserve it, and because when carers feel valued and properly supported, your family gets noticeably better care.

Our Recruitment and Training Philosophy

Not everyone is suitable to be a carer. We take recruitment seriously. Every person who joins Amari Care Services goes through a values-based interview process that looks beyond experience and focuses on whether they genuinely want to care for people with dignity and patience. We verify references, conduct enhanced DBS checks, and we invest time in proper onboarding and ongoing training.

Before your parent’s first visit, every carer completes the Care Certificate (16 modules covering safeguarding, person-centred care, communication, infection control and more). We then fund continued professional development, including NVQ Level 2 and Level 3 qualifications in Health and Social Care. For carers supporting clients with dementia, we provide specialist training through the Alzheimer’s Society Dementia Friends programme and ongoing supervision.

This investment takes time and money. Most care providers do not offer funded qualifications or do not insist on training before the first visit. We do, because we believe it matters.

24/7 Support When You Need It

Concerns do not only arise during office hours. If your parent has a fall, a change in health, medication confusion, or simply an emotional need at 2am, our 24/7 support line is available at 01502 537 293. A real person answers. We assess the situation, coordinate with carers if needed, and make sure your parent has the support they need. Our team takes handover notes seriously and acts on every concern raised.

This level of round-the-clock accountability is why families trust us. Learn more about our available support services.

What Families Tell Us About Our Team

Our carers and team are rated 9.3/10 across 10 verified reviews. Families consistently tell us three things: they feel listened to from the first call; the carer match is thoughtful and works well; and the team genuinely cares, not just about the care tasks but about their parent as a person.

“The manager took time to understand Dad’s personality and routines before matching him with a carer. That carer has now been visiting for two years and feels like part of the family. The consistency means Dad actually looks forward to her visits. That is not accidental—it comes from how seriously they take the matching process.” – Family feedback, Lowestoft

Ready to Meet Our Team?

If you would like to know more about Amari Care Services’s team and how we can support your parent, give us a call. Our care advisers are here to listen and answer your questions with no pressure and no obligation.

Call us: 01502 537 293 (Mon–Fri, 9am–5pm)

You can also read about our approach to care, learn about what makes us different, or speak to us about our NHS working relationships at 01502 537 293.