This Privacy Policy explains how Amari Care Services (Company Number 9378084, registered at Nexen Building, Riverside Road, Lowestoft NR33 0TU) collects, uses, and protects your personal data. We are committed to transparency and compliance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

What Data We Collect

We collect personal data for the purposes of delivering care and managing our service. This includes:

• Identity information (name, date of birth, contact details)
• Health and care information (medical history, care plans, medication records)
• Financial information (for invoicing purposes only)
• Communication records (emails, call logs, feedback)

How We Use Your Data

We use your data to deliver safe, effective care and to manage our business operations. We will not use your data for any purpose not listed in this policy without obtaining your specific consent.

Your data may be shared with healthcare professionals (district nurses, GPs, social workers) who are involved in your care, with regulatory bodies (CQC), and with safeguarding authorities where required by law.

Your Data Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data (where appropriate)
• Object to processing of your data
• Request restriction of processing
• Receive your data in a portable format

To exercise any of these rights, please contact Stef Clark RMN directly. We will respond to your request within 30 days.

Data Retention

We retain personal data for as long as necessary to deliver care and meet our legal obligations. Care records are typically retained for a minimum of 7 years after the end of care, in line with CQC guidance. We securely delete data when it is no longer needed.

Your Right to Complain

If you are unhappy with how we handle your data, please contact Stef Clark RMN in the first instance. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

For full details on our data protection practices, please contact us or read our complete Data Protection Policy.