Working with the NHS

Families ask about our NHS working relationship because it tells them something important: we meet the clinical standards expected by the health service. Being trusted by the NHS is not a casual claim. It is a relationship built on rigorous professional standards, reliability, and a shared commitment to patient outcomes.

Being There When Your Parent Needs Care After a Hospital Discharge

Coming home from the hospital can be a vulnerable time. Your parent may be recovering from surgery, managing new medications, adjusting to reduced mobility, or dealing with a combination of challenges. Families are often anxious about whether their loved one will receive the right support at home. Amari Care Services has a strong working relationship with NHS services, specifically the only branch in the group offering nurse-led care, PEG feeding, stoma, wound and catheter care. This relationship reflects the clinical standards, reliability and professionalism that define everything we do.

Whether your parent needs support following hospital discharge, ongoing Continuing Healthcare at home, or short-term reablement care, our team is ready to deliver safe, compassionate care that meets NHS standards, often at short notice of referral.

Hospital Discharge Support

Our hospital discharge care service is designed to make the transition from hospital to home as smooth and stress-free as possible. We work closely with NHS discharge teams to understand your parent’s clinical needs, medication regime and mobility requirements before they even leave the ward.

How We Support Hospital Discharge

• Responsive care capability. We work to begin care promptly after referral, helping your parent return home sooner and reducing prolonged hospital stays while care packages are arranged.
• Coordinated handover. We work directly with NHS discharge teams to understand each patient’s clinical needs, medication requirements and mobility support before they leave the hospital.
• Tailored care plans. Every discharge care plan is written specifically for the individual, based on clinical notes, family input and our own assessment. We do not use generic templates because your parent’s needs are unique.
• Consistent carers. We assign familiar carers to each patient from day one, so there is continuity from the first visit onwards. This reduces anxiety and helps your parent settle back into their home routine.
• Digital clinical records. Every visit is logged on our secure platform with accurate observations. If anything changes in your parent’s health, we flag it immediately to our office and to NHS teams if relevant.

Hospital discharge care can be short-term, supporting recovery over a few weeks, or it can transition into longer-term personal care, live-in care or complex care if needed. We adapt to whatever your parent and your family require. Learn about all of our care services.

NHS Continuing Healthcare

Some patients qualify for NHS Continuing Healthcare (CHC)—fully funded care at home for individuals with complex or ongoing health needs. If your parent has been assessed as eligible for CHC, Amari Care Services can deliver the care package on behalf of the NHS. Whether your care is privately funded or funded through NHS Continuing Healthcare, the standard of care you receive is exactly the same. We do not operate a two-tier system.

What Continuing Healthcare Covers

CHC is available for people whose primary need is health-related. It can cover a wide range of domiciliary care services, including:

• Personal care—washing, dressing, toileting and mobility support
• Complex care—medication management, wound care and clinical observations
• Specialist dementia care with trained, experienced carers
• Overnight care—waking or sleeping night support as needed
• Live-in care—24-hour care in the comfort of your parent’s own home

Every client receives fully trained carers, a personalised care plan, and access to our digital care platform. If you are unsure whether your parent qualifies for CHC, our care advisers can explain the process and help you understand the assessment criteria. You can also speak to your GP or the NHS Continuing Healthcare team at your local NHS area team.

How We Maintain NHS Standards

Delivering care on behalf of the NHS requires more than good intentions. It requires robust systems, qualified staff, rigorous quality assurance, and unwavering professional accountability. Here is how we ensure that every care visit meets the standards expected by the NHS and the Care Quality Commission.

Qualified, Trained Carers

Every member of our care team completes the Care Certificate (16 modules) before their first client visit. We fund NVQ Level 2 and Level 3 qualifications in Health and Social Care for all carers. All carers are Dementia Friends certified and receive ongoing training through digital learning modules and face-to-face supervision. Enhanced DBS checks are completed and funded by Amari Care Services for every carer before they start.

Digital Care Records and Clinical Accountability

Our fully digitised care platform (OpenPass) ensures that every visit is recorded accurately, care plans are updated in real time and clinical observations are flagged immediately. This level of documentation is essential for NHS-referred patients, where clinical accountability and accurate record-keeping are paramount. Nothing gets lost. Nothing gets forgotten.

Professional Oversight and Care Procedures

Our Registered Manager (Stef Clark RMN) maintains direct oversight of all care delivery, with regular spot checks, supervision sessions and care plan reviews. For clients with complex clinical needs, we coordinate directly with district nurses, GPs and NHS teams to ensure joined-up, seamless care. Learn more about our management team and their accountability.

CQC Compliance and Inspection

We are registered with and regulated by the Care Quality Commission, with registration number 1-1999650632. Our most recent inspection rated us Good across all categories: safe, effective, caring, responsive and well-led. This means families and NHS teams can trust that our care meets the rigorous standards expected of a healthcare provider.

Amari Care Services and the NHS: Building Trust Through Consistency

Being trusted by NHS teams is a responsibility we take seriously. It means we hold ourselves to the same rigorous standards that NHS patients expect from any healthcare provider. Our CQC Good rating, our investment in carer training, our fully digitised care platform, and the professional accountability of our Registered Manager (Stef Clark RMN) all help us meet and exceed those expectations every single day.

When the NHS refers a patient to Amari Care Services, they are making a professional judgment about our capability and standards. We take that judgment seriously and deliver accordingly.

Ready to Discuss Your Parent’s Care Needs?

If your parent is being discharged from hospital or has ongoing health needs that require professional home care, we are here to help. Our care advisers can discuss your parent’s specific situation, explain how NHS Continuing Healthcare works if relevant, and help you understand your options.

Call us: 01502 537 293 (Mon–Fri, 9am–5pm)
Email: hello@{brand|lower}.co.uk

You can also learn more about Amari Care Services’s approach to care, meet our team, or read about what makes us different.

Amari Care Services. Nexen Building, Riverside Road, Lowestoft NR33 0TU. CQC Registration: 1-1999650632.