Training & Professional Development

The quality of home care depends entirely on the people who deliver it. Every Amari Care Services carer completes the Care Certificate — 16 mandatory training standards — before their first solo visit. After that, training never stops. Here is how we invest in our team’s development.

When you choose home care for someone you love, you need to know that every carer walking through the door is properly trained. At Amari Care Services, training is not a box-ticking exercise. It is how we make sure our care workers have the skills, confidence, and knowledge to support your family member safely and with genuine warmth.

Every Carer Completes the Care Certificate Before Working Alone

Before any care worker supports a client independently, they must complete the Care Certificate. This is a nationally recognised set of 16 standards that covers everything a carer needs to deliver safe, person-centred care. It is not optional — it is the foundation that every member of our team is built on.

The 16 Care Certificate standards cover personal development, equality and diversity, person-centred working, communication, privacy and dignity, health and nutrition, mental health and dementia awareness, safeguarding, basic life support, health and safety, infection control, and handling information.

New carers also complete mandatory induction training before the Care Certificate begins. This covers moving and handling, safeguarding, medication awareness, and infection control — so from day one, every carer understands their responsibilities.

Oliver McGowan Mandatory Training for Autism and Learning Disabilities

All Amari Care Services staff complete the Oliver McGowan Mandatory Training in Learning Disability and Autism. This training was introduced following lessons learned about how to better support people with autism and learning disabilities. It is now a legal requirement for all health and social care staff in England.

This training helps our care workers recognise the specific needs of people with learning disabilities or autism. It builds awareness, challenges assumptions, and teaches carers how to adapt their communication and approach. For families, it means your loved one will be understood and treated with respect, regardless of their condition.

Training Does Not Stop After Induction

Completing the Care Certificate is only the beginning. Our care workers continue developing their skills throughout their career with Amari Care Services. We provide ongoing training and development through in-house sessions, external courses, and digital learning platforms.

Role-specific training means that carers working with particular conditions — such as dementia, Parkinson’s, or diabetes — receive targeted learning to help them provide better support. This is not about ticking boxes. It is about making sure the carer who visits your loved one genuinely understands their condition.

Some of our care workers also pursue NVQ qualifications in Health and Social Care. These are government-funded qualifications that demonstrate a deeper level of competence and commitment to the profession.

Our Registered Manager Reviews Training Needs Every Year

Stef Clark RMN, our Registered Manager, conducts an annual training needs analysis for every member of staff. This is a structured review that looks at each carer’s skills, identifies any gaps, and plans the training needed for the year ahead.

This means training is not random or reactive. It is planned, tracked, and matched to the actual needs of the people we support. If we start caring for a new client with a condition our team has less experience with, we arrange the right training before the care begins — not afterwards.

The Legal Framework Behind Our Training Standards

Our training programme is built around clear legal requirements. CQC Regulation 18 (Staffing) requires that care providers deploy enough staff with the right skills, qualifications, and experience. The Care Act 2014 and the Health and Social Care Act 2008 set out the broader duties we must meet. Our training policies are managed through QCS (Quality Compliance Systems) and reviewed regularly to reflect current legislation and best practice.

What This Means for Your Family

When a Amari Care Services worker arrives at your home, they have completed comprehensive induction training, all 16 Care Certificate standards, Oliver McGowan training, and any condition-specific learning relevant to your family member’s needs. Their training is reviewed annually and updated continuously.

We believe well-trained carers deliver better care. Not because a regulation says so, but because the person receiving care deserves someone who knows what they are doing and cares about doing it well. Learn more about our Quality Assurance Process.